Resolved -
CaseWorthy teams have identified the root causes for the slowness issues encountered by the customers on the Prod2 server. This was a smaller subset of customers that were impacted. Once the fixes were implemented, the server behavior has been optimal for expected performance.
Sep 8, 22:49 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 8, 18:57 UTC
Investigating -
We have had reports of slowness from some sites and are currently looking into the issue.
Sep 8, 17:37 UTC